Returns & Exchange Policy
Returns & Exchange Policy for Art Prints
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer and exchange policy only this is due to risk of works being replicated without the consent of the artist as the copyright remains with the artist.
We can offer an exchange subject to the conditions you can find in the Exchange Policy
Conditions for Exchanges:
- Timeframe: You may request an exchange for your art print within 14 days of the purchase date.
- Condition: Art prints must be returned in their original condition, unopened, and with all original packaging intact. We cannot accept exchanges for prints that have been damaged or altered in any way.
- Exchange Authorisation: Please contact us at admin@leonielindo.com to request an exchange authorisation. Include your order number and the details of the exchange (e.g., new size, design) in your email.
Exchange Process:
- Packaging: Safely package the print to prevent damage during return shipping. We recommend using the original packaging if possible.
- Return Shipping: You are responsible for return shipping costs unless the exchange is due to our error (e.g., incorrect item shipped, damaged print). We recommend using a trackable shipping method for your return.
- Exchange Request: Once we receive the returned print, we will process your exchange request and ship out the new print as soon as possible. If there is a price difference between the original and exchanged print, we will either refund the difference or request payment for the additional amount, depending on the circumstances.
Contact Us:
If you have any questions or concerns about our exchange policy, or if you would like to initiate an exchange, please don't hesitate to contact us via the Contact Form or directly email at admin@leonielindo.com.